Information Technology

Mission

To improve City performance and productivity through technology.

About

We serve the organization and the community by providing:

Reliability

  • Incident Prevention: Monitor systems to identify potential problems before becoming critical
  • Incident Management: Minimize disruption and resolve issues quickly
  • IT Security: Secure technology to provide appropriate access to data and information

Innovation

  • Resource Management: Effectively forecast needs, managing our workload and providing timely support
  • Improved Processes: Ongoing evaluation of data for streamlining our processes and procedures
  • Limited Liability: Replace aging technology that hinders innovation and poses security risks

Access

  • Resident Experience: Provide self-service tools and technologies encouraging resident engagement while ensuring transparency of government and a consistent resident experience.
  • Staff Experience: Provide collaborative tools and resources to meet the needs of our internal customers efficiently and effectively.

Partnership

  • Project Delivery: Evaluate and improve project management, vendor management, and stakeholder engagement
  • Support: Apply consistency and standards to provide a high level of service to all of our customers
  • Centralization: Identify and centralize services where needed to improve effectiveness, efficiency, and affordability