Utilities Department

In case of emergency, such as a water main break, call 720-898-7760 during normal working hours. After hours, Weekends or Holidays, call 720-898-7820.

For address changes or service transfers please call customer service at 720-898-7070 (Monday through Friday 8 am to 5 pm). For missed waste and recycling pick up please call 720-898-7575. For additional utility bill questions, please reference the Pay My Bill page or email us.

Mission

The Mission of the Utilities Department is to provide safe and reliable drinking water, wastewater and stormwater collection, waste hauling, fleet management, mapping, and billing services to the Arvada community.

Duties

The Utilities Department is responsible for many of the City's services, including:

• Repair, Maintenance, Operation of Water / Wastewater / Stormwater Utilities Systems (Planned and Emergency)
• Locating and Damage Prevention Water / Wastewater / Stormwater Utilities Systems
• Water Treatment and Regulatory Compliance
• Customer Service
• Enterprise Fund Financial Management and Planning
• Emergency Response
• Support for Capital Improvements and Development Review

Drinking Water

• Water Supply, Treatment and Distribution
• Water Quality
• Leak Detection
• Water Line Locates
• Repairs (Planned and Emergency)
• Maintenance Operations
• Utilities System Communication and Controls

Stormwater

• Mainline Cleaning and Repairs
• TV Inspection of Storm Mains
• Storm Line Locates
• Repairs (Planned and Emergency)

Sanitary Sewer

• Sewage Removal and Disposal
• Mainline Cleaning and Repairs
• TV Inspection of Sewer Mains
• Sewer Line Locates
• Repairs (Planned and Emergency)

Waste Hauling

• Curbside trash and recycling services
• Bulk drop-off and leaf recycling events

Fleet

• Vehicle and Equipment Life-Cycle Management
• Vehicle and Equipment Repairs and Maintenance
• Specialty Fabrication
• Police Equipment Purchasing and Maintenance
• Fuel System Management and Regulatory Compliance

Utility Billing

• Customer Account Management
• Bimonthly Customer Billing
• System Development Charges