Internet and Cable
The City is not directly responsible for cable television services. All cable providers are required to have a franchise agreement with the City in order to operate. The franchise agreements regulate the use of City Right-of-Ways and the cable companies' customer service standards.
Getting Cable Service in Arvada
If you would like to set up cable service, have questions about your cable bill, or need to report a service issue, contact the cable company directly.
Cable companies in Arvada are:
- Comcast: visit the Comcast/Xfinity website or call 303-930-2000
- For information about service expansion into West Arvada, please visit the Comcast project page.
- TDS: visit the TDS website or call 866-696-8368
- What cable companies serve Arvada?
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Cable companies in Arvada are:
- Xfinity (Comcast): 303-930-2000
- TDS: 866-696-8368
- Can I pay my cable bill at City Hall?
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Cable bills cannot be paid at City of Arvada offices.
- Who do I contact?
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Contact the cable company directly:
- Set up cable service
- Ask questions about your cable bill
- Report a technical issue
Submit a service request only if you are having problems with your cable provider, and have been unable to resolve them with the company including:
- Installations
- Poor TV reception
- Service calls or appointments
- Poor customer service / courtesy via the phone or in person responding to issues, equipment, damaged pedestal or unburied cable in your yard, or if you would like to learn more about the franchise agreements or need more information
- Who determines my bill?
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Your cable company determines your monthly rate. For questions regarding your bill, contact your cable company directly.
- In 2016, Arvada voters opted out of SB-152 to enable local governments to be more involved in broadband services. What has resulted since Arvada has opted out?
- Will the City of Arvada become an internet service provider and provide fiber for the home (FFTH)?
- What are other Colorado cities doing in regards to providing FFTH?