Pay My Water & Trash Bill
For address changes or service transfers please call customer service at 720-898-7070 (Monday through Friday, 8 am to 5 pm). For missed waste and recycling pick up please call 720-898-7575. For additional utility bill questions, please submit a ticket through Ask Arvada or email us.
Note: the prefilled amount under "amount due" may show charges that are not yet due. Please reference the amount on your bill statement for current charges. If you pay the prefilled amount due, the difference will appear as a credit on your next billing statement. The different amounts are related to how trash and recycling fees are entered into the billing system.
Other Payment Options
Enroll in ACH Direct Payment Service (this cannot be done online)
- Download the ACH / Direct Payment Enrollment Form (PDF). Fill out the form, attach a voided check, and mail or drop it in the drop box.
- If you are already enrolled in ACH but your checking account information changes, you must re-submit a new form, include a voided check and mail or drop in drop-box.
Call 720-898-7852 to make a credit card payment.
Payment can be mailed to the utility billing office:
- 8101 Ralston Road, Arvada, CO 80002
Be sure to include your account number and/or property address.
Drop your payment in one of two drop boxes. Pay by check or money order only.
- Post Office (5885 Allison Street) drive-thru
- City Hall (8101 Ralston Road) main entrance
Current Rates & Fees
Visit the Utilities Rates and Fees page for the current water, sewer and stormwater service rates and fees, including water rates by usage tiers. The amount paid by customers goes directly toward the operation, maintenance, repair and replacement of the City's water, sewer and storm infrastructure. Expansion needs due to growth are funded separately. Learn more on the Utilities Transparency page.
Trash & Recycling Program
Associated fees from the City organized Waste Hauling Program are also now included on your bill. These costs are largely passed directly to Republic Services. A small portion is retained for the bulky item and leaf recycling drop-off events which are included as a part of the minimum services of the program and available to all Arvada residents.
Visit the Trash & Recycling page for more information about the program.
Water Shut Off
If your water service has been shut off due to lack of payment, payments must be made by phone at 720-898-7070 to restore water service and must be received during business hours Monday through Friday, 8 am to 5 pm.
- How can I pay my water bill?
Bills can be paid online by setting up an account. Options are also available to pay by phone, mail or drop box. Please visit the Pay My Bill page for more information, including setting up automatic payments and paperless options.
- How can I report a water issue?
If you notice or suspect problems in the water system, such as main breaks, service line leaks, frozen meters, low pressure, bad taste or odor, or dirty water, please notify us at 720-898-7070.
To report a non-emergency water problem electronically, please use Ask Arvada.
- How can I establish water and sewer service?
New Home Owners: If you are a new homeowner here in Arvada, the title company you worked with during the purchase of your home will contact the City of Arvada to set up water / sewer service in your name.
Renters: If you are a renter, your landlord will contact the City of Arvada to set up water/sewer service in your name.
- How can I get help paying my water bill?
The Utility Billing Customer Service team is available to help customers navigate understanding and paying their bills. Payment plans are available to create equalized payments across a 12 month period. One time hardship credits are also available for qualifying customers. Please call the Utility Billing team at 720-898-7070 for more information.
Additionally, the state of Colorado has robust utilities support services through LEAP (Low-Income Energy Assistance Program). They have added additional federal funding for water assistance through a program called LIHWAP (Low-Income Household Water Assistance Program). Please visit the LEAP website to see if you qualify or call 1-866-432-8435 for assistance.
- What steps can I take to reduce my water bill amount?
- Low-water garden plants (Garden in a Box)
- Lawn replacement
- Smart Controller sprinkler system upgrade
- Waterwise yard seminars
- Why do water rates increase?
Water rates increase year over year to manage our aging infrastructure, much of which was built between the 60s to 80s, keep up with inflation and general maintenance and repairs as needed. The City continually invests in our infrastructure to continue to deliver clean, reliable drinking water and dispose of wastewater after use.
Just like homeownership, over time the City must make substantial investments to maintain, repair and replace parts of our water and sewer systems. Increases in rates and fees will help to fund the necessary reinvestment in these systems to ensure we continue to provide the level of service our customers have come to expect.
Additional factors include:
- Our partnerships with Denver Water for about 75% of our water supply and Metro Water Recovery for wastewater treatment. These organizations also increase rates each year which are passed along to customers.
- We also raise System Development Charges (SDC) to make sure growth pays for itself in Arvada. SDCs are paid by new development to fund projects that add system capacity so our existing businesses and residents do not.
- Are rate increases because of new development in Arvada?
No, the City of Arvada is committed to a philosophy that growth pays for itself. This means that customer rates and fees pay for the necessary reinvestment in the repair, replacement and maintenance of existing water and wastewater systems. Developers pay System Development Charges (SDC) when they connect new homes and businesses to our existing system. These charges help cover the investment in expanding the capacity of our water and wastewater system. Learn more on the Utilities Transparency webpage.
- When will I see increases on my bill?
Rate and fee increases will be reflected beginning with your first bill of the year. Customers across Arvada receive their bills at different times. Every customer pays for 365 days of water at the rate for that year. The bill reflects the 8 weeks of water use, prior to the bill date.
- How do Arvada's rates compare to surrounding cities?
Even with recent increases, the diligent work of former and current City teams has helped maintain relatively low rates and fees for Arvada water customers! We are proud to remain in the bottom half of customer charges.
Here are some examples:
- Do I need water / sewer line insurance for my home?
Private water / sewer line insurance is not required by the City of Arvada. City Code section 102.76 states that property owners are responsible for the portion of the service line located on their property. Property owners should make their own decisions regarding insurance needs.Insurance companies may occasionally advertise services to property owners. These companies are not associated with the City of Arvada.