ADA Resources for Effective Communication

The Americans with Disabilities Act (ADA) designates people who are deaf and hard of hearing and people who have difficulty with typical communication methods as a protected class. Therefore, they are entitled to effective communication and equal access to all government programs, services, and events (ADA, Title II). Communication with someone who has a disability must be as effective as someone without a disability. 

Effective communication access will often mean the provision of an auxiliary aid or service such as an interpreter, open captioning via Communication Access Real-time Translation (CART), or an assistive listening device (ALD) for sound amplification.