Frequently Asked Questions

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1. What is shared micromobility?

Micromobility is "any small, human or electric-powered transportation solution such as bikes, e-bikes, scooters, e-scooters or any other small, lightweight vehicle that is being used as a shared resource between multiple users" (Transportation of America).

As it relates to Arvada at this time, we are specifically looking at electric scooters, regular bicycles, and electric bicycles that do not exceed 20 MPH.

2. How do I report a problem or improperly parked shared device?

Please contact the vendor directly to resolve the issue. 

Bird

These devices are black and white in color. Please use one of three methods to contact Bird:

1. Mobile app: click the "⚠️" symbol in the bottom left corner within the Bird mobile app. You'll find three separate options: report a "Badly Parked Bird'', "Damaged Bird", and "Contact Bird". This is the most efficient way to report these topics to Bird. You do not have to be a rider to use this feature (only have the app downloaded).
2. Email: [email protected]
3. Phone: 866-205-2442

Lime

These devices are green and white in color. Please use one of three methods to contact Lime:

1. Phone: 1-888-LIME-345
2. Email: [email protected]
3. Website: www.li.me

3. How long will this pilot program run?

Following the direction of the City Council and feedback at the November 14 Council workshop, the City team will move forward with an additional year of the shared micromobility pilot program in 2023. The program allows contractors to provide shared e-scooters, bikes and e-bikes throughout the city. The continuation of the pilot process will allow City teams to continue studying the functionality of the program. The City will utilize the Council and community feedback to update the program moving forward.

4. Who are the vendors for shared devices in Arvada?

Bird and Lime shared devices are permitted in the City of Arvada. Each company can have up to 200 devices that can be rented by the public during the pilot program.

If interested, please email E-Mobility to inquire about the process.